SERVICE
Pre-Sales
one-on-one consultation
Collaborating with seasoned technical staff, our international sales experts with over a decade of experience provide professional consulting services. We have dedicated personnel responsible for different regions across the global market.
Full-Plant Equipment Solutions
We offer comprehensive lifecycle equipment solutions for factory equipment, including replacement, upgrades, and complete automated production line solutions. We also optimize equipment layout and production flow to enhance efficiency.
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Online Visual Verification
Online video verification is available for the scale of the company's production workshop, the actual operating status of the equipment, parts, and technical details.
Test run of samples
We support sample processing for specific customer machining needs, allowing for timely verification of equipment performance and processing efficiency.
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During Sales
End-to-end production tracking
You'll receive regular assembly progress video updates, and our digital order management system provides accurate delivery time predictions.
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High-quality logistics packaging system
Based on factors such as equipment type, transportation method, and distance, we provide high-standard logistics packaging solutions. We minimize shipping damage by considering aspects like moisture protection, shock resistance, and ease of container loading.
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After-Sales
Dealer service network
Our global network of dealers provides local delivery of spare parts and consumables, reducing downtime caused by machinery maintenance.
24-hour rapid response
We provide a rapid response to after-sales issues within 24 hours, offer customers lifetime free technical consultation, remote troubleshooting, and reminders for replacing wear parts.
Assembly and commissioning
Our engineers provide on-site assembly and commissioning of the complete production line. Following joint acceptance, they train your company's employees to ensure effective production operation and daily maintenance.
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